Refund & Return Policy
For Product, Services & Event Registration
Quins International BD Ltd.
1. Products – Refund & Return Policy
Eligibility for Return & Refund
You may request a return or refund if:
• You received a damaged, defective, or incorrect product.
• The product is unused, unworn, and in original condition.
• The request is made within 48 hours of delivery.
• The product includes original packaging, tags, accessories, and receipt.
Non-Returnable Items
• Used or altered products
• Damaged items caused by customer misuse
• Sale/discounted products (unless defective)
• Personal care items (for hygiene reasons)
• Digital/downloadable products
Refund Process
• Refunds are issued to the original payment method or via store credit.
• Processing time: 3–7 working days after product inspection.
• Shipping charges are non-refundable
Replacement
• Replacement issued based on stock availability.
• If out of stock, customer may opt for refund or store credit.
2. Services – Refund & Cancellation Policy
Our service-related offerings include consultancy, training, virtual office services, manpower services,
and more.
Refund Eligibility
Refunds may be provided if:
• A service was not delivered as promised.
• A technical or internal error prevented service delivery.
• The client cancels within the allowed timeframe
Non-Refundable Services
• Services already initiated, used, or completed
• Consultancy sessions already delivered
• Digital service access already provided (guides, documents, online access)
• Subscription-based services after activation
Service Cancellation Window
• Cancellations must be made within 24 hours of purchase/booking
• After service activation, cancellation or refund may not be possible.
3. Events Registration – Refund & Cancellation Policy
This applies to training events, workshops, seminars, conferences, webinars, and professional
programs.
Refund Eligibility
Participants may receive a refund if:
• The event is cancelled or postponed by Quins International BD Ltd.
• The participant cancels at least 72 hours (3 days) before the event date.
Non-Refundable Situations
• Cancellation made less than 72 hours before the event
• No-show on the event day
• Event access already provided (for online events)
Event Transfer Option
Instead of a refund, participants may:
• Transfer their registration to the next available event, or
• Transfer their seat to another person (with prior approval)
4. Order / Booking Cancellation
• Products: Can be cancelled within 2 hours of placing the order.
• Services: Can be cancelled within 24 hours, before activation.
• Events: Cancel at least 72 hours before event start time.
Once processed or delivered, cancellations are not possible.
5. Contact Information
For queries regarding product returns, service issues, or event cancellations, please reach us:
Quins International BD Ltd. – Customer Support
Email: support@quinsbd.com
Phone: +880 1334928540
Support Hours: 10 AM – 6 PM (Saturday to Thursday)
